Are you looking to work from home? Are you looking to work in a relaxed environment? Look no further.

Defrilex Solutions is looking for a Customer Service Director. Customer Service Director has the responsibility for defining the strategy for a customer service operation, and then creating a shared vision to enable the effective delivery of that strategy.

This position allows you to work from the comfort of your own home!

What We Offer:

• Competitive Salary
• Excellent work environment
• Opportunity for advancement
• Biweekly payments
• Management that cares about your personal and professional development
• Contests and bonuses to add extra money to your paycheck, and awesome prizes
• Paid Vacation
• Depending where you live, you may qualify for health benefits and more.
• Depending where you reside, you must be willing to submit/pass a background check.

Responsibilities:

• Regular meetings with the senior leadership team to ensure that any upcoming news, events and changes are pre-empted and managed accordingly across the business.
• Having ownership of the service function and monitoring daily, weekly, monthly and annual reports.
• Ensuring that all of your direct reports have the required information and support to be able to do their roles effectively.
• Ongoing coaching and development of your management structure.
• Working cross-functionally with other business areas to keep up to date with anything that may impact service levels.
• Preparing reports for the Board on service levels, and profit and loss of the function.
• Being an inspiring leader and visible at all levels, promoting a culture of people and customer first.
• Identifying any performance issues and coaching needs.

Scheduling Requirements:

We are looking for people who are willing to work mornings, evenings, and/or nights so we have many shifts available! Flexible Schedules.

Job Requirements:

• Proven track record of delivering results at a senior level within a desirable business or industry.
• Great leadership skills. You will inspire and lead a team who are servicing your businesses customers.
• Be accountable and responsible for your function’s performance.
• Be credible at Board level and able to influence change for the better of the customer service function and the wider business.
• Be people focused, driven, emotionally aware and resilient.

If you are looking for stable, long-term employment please apply to join our team!

Work From Home:

As this is a remote, work from home position, here are the system requirements:

• Intel or AMD PC/laptop running Windows 10 or more with a minimum of 4 GB of RAM (NO Mac, Chromebook, Tablet, or Smartphone).
• Minimum processor speed of 2.0 GHz with dual-core processing and at least 4 Logical Processor Core.
• At least 1GB hard drive space free on C: drive for company applications.
• High-Speed Internet – minimum download speed of 15 Mbps and a minimum upload speed of 5 Mbps.
• Ability to connect directly to the internet service provider modem with an Ethernet cable (WIFI is not acceptable).
• A dedicated workspace in your home that is free of background noise and distractions.
• HD WebCam for trainings and meetings.
• USB Headset with a microphone.

Are you looking to work from home? Are you looking to work in a relaxed environment? Look no further.

Defrilex Solutions is looking for a Digital Contact Director.

This position allows you to work from the comfort of your own home!

What We Offer:

• Competitive Salary
• Excellent work environment
• Opportunity for advancement
• Biweekly payments
• Management that cares about your personal and professional development
• Contests and bonuses to add extra money to your paycheck, and awesome prizes
• Paid Vacation
• Depending where you live, you may qualify for health benefits and more.
• Depending where you reside, you must be willing to submit/pass a background check.

Responsibilities:

• Qualify and understand the full range of market trends, influences, and opportunities relevant to the business, market, and customer base.
• Understand the challenges and opportunities within both existing and new customer segments.
• Develop compelling and differentiated digital propositions. Compile case studies to demonstrate our value. Identify new capabilities and/or partnerships required to strengthen capabilities.
• Secure approval from executive/board level on key initiatives.
• Manage and lead your team, or work collaboratively with the customer operations team (If separate) to embed new tools and technologies and offer a successful digital transformation.
• Identify, research, and select key third-party suppliers, working in an inclusive relationship capacity to achieve all required outcomes.
• Own all digital contact; lead and deliver continual improvement and development of the multi-channel/omnichannel proposition.

Scheduling Requirements:

We are looking for people who are willing to work mornings, evenings, and/or nights, so we have many shifts available! Flexible Schedules.

Job Requirements:

• Digital service design and operational transformation experience will be required.
• Previous experience of digital transformation.
• Digital design knowledge.
• Knowledge of how to improve the user experience.
• A researcher who is aware of market trends.
• Strategist.
• Tech-savvy.
• Problem solver.

If you are looking for stable, long-term employment, please apply to join our team!

Work From Home:

As this is a remote, work-from-home position, here are the system requirements:

• An Intel or AMD PC/laptop running Windows 10 operating system or more with a minimum of 4 GB of RAM (NO Mac, Chromebook, Tablet, or Smartphone).
• Minimum processor speed of 2.0 GHz with dual-core processing and at least 4 Logical Processor Core.
• At least 1GB hard drive space free on C: drive for company applications.
• High-Speed Internet – minimum download speed of 15 Mbps and a minimum upload speed of 5 Mbps.
• Ability to connect directly to the internet service provider modem with an Ethernet cable (WIFI is not acceptable).
• A dedicated workspace in your home that is free of background noise and distractions.
• HD WebCam for trainings and meetings.
• USB Headset with a microphone.

Are you looking to work from home? Are you looking to work in a relaxed environment? Look no further.

Defrilex Solutions is looking for a Human Resources team.

This position allows you to work from the comfort of your own home!

What We Offer:

• Competitive Salary
• Excellent work environment
• Opportunity for advancement
• Biweekly payments
• Management that cares about your personal and professional development
• Contests and bonuses to add extra money to your paycheck, and awesome prizes
• Paid Vacation
• Depending where you live, you may qualify for health benefits and more.
• Depending where you reside, you must be willing to submit/pass a background check.

Responsibilities:

• Conducts or oversees investigations and consults with legal counsel as necessary.
• Develops, monitors, and adheres to the department's annual budget.
• Supervises and develops subordinate staff.
• Take ownership for HR contact center knowledge management process.
• Confirming service level agreements are met and providing end-to-end customer support.
• Handling all types of inquiries from first contact, registration, escalating, and resolving queries in a professional and efficient manner.
• Supporting internal customers on HR Portal navigation and other relevant online tools for the completion of self-service transactions.
• Providing transaction and administrative services for in-scope processes.
• Gathering customer data where required.
• Escalating cases where guidance or clarification of policies and procedures is required.

Scheduling Requirements:

We are looking for people who are willing to work mornings, evenings, and/or nights, so we have many shifts available! Flexible Schedules.

Job Requirements:

• Fresh Grads are welcome.
• Three (3) years of full-time, or equivalent part-time, clerical or administrative work in which the major duties included customer service and/or computer experience in an office environment.
• Knowledge of administrative and clerical practices and procedures for evaluation.
• Knowledge of computer software programs such as Microsoft Office necessary to create and edit documents.
• Ability to plan, organize, and process a high volume of work in a timely manner.
• Under general supervision, responds to basic and moderately complex eligibility and enrollment inquiries about employee benefit programs.
• Ability to work in a remote team environment.

If you are looking for stable, long-term employment, please apply to join our team!

Work From Home:

As this is a remote, work-from-home position, here are the system requirements:

• An Intel or AMD PC/laptop running Windows 10 operating system or more with a minimum of 4 GB of RAM (NO Mac, Chromebook, Tablet, or Smartphone).
• Minimum processor speed of 2.0 GHz with dual-core processing and at least 4 Logical Processor Core.
• At least 1GB hard drive space free on C: drive for company applications.
• High-Speed Internet – minimum download speed of 15 Mbps and a minimum upload speed of 5 Mbps.
• Ability to connect directly to the internet service provider modem with an Ethernet cable (WIFI is not acceptable).
• A dedicated workspace in your home that is free of background noise and distractions.
• HD WebCam for trainings and meetings.
• USB Headset with a microphone.

Are you looking to work from home? Are you looking to work in a relaxed environment? Look no further.

Defrilex Solutions is looking for Managers. The Contact Center Manager has the responsibility of managing a group of Team Leaders, who then have teams of Agents reporting to them.

This position allows you to work from the comfort of your own home!

What We Offer:

• Competitive Salary
• Excellent work environment
• Opportunity for advancement
• Biweekly payments
• Management that cares about your personal and professional development
• Contests and bonuses to add extra money to your paycheck, and awesome prizes
• Paid Vacation
• Depending where you live, you may qualify for health benefits and more.
• Depending where you reside, you must be willing to submit/pass a background check.

Responsibilities:

• Have meetings with Team Leaders to ensure objectives for the day are communicated and understood.
• Have 1-2-1s with Team Leaders to discuss any day-to-day issues and provide support as necessary.
• Ongoing coaching and Learning & Development of your team.
• Work cross-functionally with other department leaders to ensure that the business objectives are being met and outcomes are being delivered.
• Monitor and drive performance across your operation, and prepare relevant reports for senior management.
• Translate the business’s short, medium, and long-term strategy into deliverable objectives for your Team Leaders.
• Identify and address people issues, usually adhering to HR processes.

Scheduling Requirements:

We are looking for people who are willing to work mornings, evenings, and/or nights, so we have many shifts available! Flexible Schedules.

Job Requirements:

• Contact Center Management experience.
• Great interpersonal skills to engage with your teams and stakeholders effectively.
• Be accountable and responsible for your operation’s performance and ensure the desired business outcomes are achieved.
• Be well-organized and numbers-driven, as you will manage a lot of data to get the best out of your teams and multiple workflows.

If you are looking for stable, long-term employment, please apply to join our team!

Work From Home:

As this is a remote, work-from-home position, here are the system requirements:

• An Intel or AMD PC/laptop running Windows 10 operating system or more with a minimum of 4 GB of RAM (NO Mac, Chromebook, Tablet, or Smartphone).
• Minimum processor speed of 2.0 GHz with dual-core processing and at least 4 Logical Processor Core.
• At least 1GB hard drive space free on C: drive for company applications.
• High-Speed Internet – minimum download speed of 15 Mbps and a minimum upload speed of 5 Mbps.
• Ability to connect directly to the internet service provider modem with an Ethernet cable (WIFI is not acceptable).
• A dedicated workspace in your home that is free of background noise and distractions.
• HD WebCam for trainings and meetings.
• USB Headset with a microphone.

Defrilex Solutions is looking for an Operations Manager, and this position allows you to work from the comfort of your own home!

What We Offer:

• Competitive Salary
• Excellent work environment
• Opportunity for advancement
• Biweekly payments
• Management that cares about your personal and professional development
• Contests and bonuses to add extra money to your paycheck, and awesome prizes
• Paid Vacation
• Depending on where you live, you may qualify for health benefits and more
• Depending on your residence, you must be willing to submit/pass a background check

Responsibilities:

• Conduct staff performance reviews, assess needs, cost/benefit analysis, and other operational strategy assessments
• Establish a high standard for productivity, quality, and customer service, as well as define user guidelines
• Develop company systems for customer interaction and voice response and control the implementation process
• Manage and improve center performance through performance monitoring, problem resolution, system audits, and quality assurance measures
• Aid human resources department in recruitment by interviewing potential hires and outlining clear job expectations
• Prepare the annual budget after estimating necessities, correcting overspending, analyzing cost variance, and scheduling expenses
• Summarize, collect, and analyze contact center trends and data for regular performance reports
• Oversee system maintenance and upgrade implementation, call for repairs and troubleshooting as needed
• Maintain consistent professional improvement through company-provided workshops, tracking call center trends, and active participation in team projects

Scheduling Requirements:

We are looking for people who are willing to work mornings, evenings, and/or nights. Many shifts are available! Flexible Schedules.

Job Requirements:

• Bachelor’s Degree
• 5+ years of managerial experience preferred
• Customer service experience preferred
• Motivated self-starter
• Excellent verbal communication skills
• 3+ years of call center experience preferred

Work From Home:

As this is a remote, work-from-home position, here are the system requirements:

• An Intel or AMD PC/laptop running Windows 10 or higher with at least 4 GB of RAM (NO Mac, Chromebook, Tablet, or Smartphone)
• Minimum processor speed of 2.0 GHz with dual-core processing and at least 4 Logical Processor Core
• At least 1GB hard drive space free on C: drive for company applications
• High-Speed Internet – minimum download speed of 15 Mbps and a minimum upload speed of 5 Mbps
• Ability to connect directly to the internet service provider modem with an Ethernet cable (WIFI is not acceptable)
• A dedicated workspace in your home that is free of background noise and distractions
• HD WebCam for training and meetings
• USB Headset with a microphone

If you are looking for stable, long-term employment, please apply to join our team!

Defrilex Solutions is looking for a Quality Analyst. A Quality Analyst monitors and assesses the quality of customer conversations across all contact center channels, including phone calls (inbound and outbound), emails, live chat conversations, and more. The wider goal of the Quality Analyst is to support advisors in improving their customer interactions. This position allows you to work from the comfort of your own home!

What We Offer:

• Competitive Salary
• Excellent work environment
• Opportunity for advancement
• Biweekly payments
• Management that cares about your personal and professional development
• Contests and bonuses to add extra money to your paycheck, and awesome prizes
• Paid Vacation
• Depending on where you live, you may qualify for health benefits and more
• Depending on your residence, you must be willing to submit/pass a background check

Responsibilities:

• Monitor and assess Agent performance against a set of criteria
• Provide feedback to Agents on how they can improve
• Design evaluation programs for Call Center Agents
• Develop a metric for Quality Scores to track individual and team performance
• Observe call center trends
• Prepare reports for management on improvements and areas for further enhancement
• Implement Agent training and coaching initiatives

Scheduling Requirements:

We are looking for people who are willing to work mornings, evenings, and/or nights. Many shifts are available! Flexible Schedules.

Job Requirements:

• Basic level GCSEs desired, particularly in Maths and English
• Good interpersonal skills to give Agents feedback in a positive, constructive manner
• Strong analytical skills to spot trends and identify areas for improvement
• Be organized
• Ability to work to tight deadlines

Work From Home:

As this is a remote, work-from-home position, here are the system requirements:

• An Intel or AMD PC/laptop running Windows 10 or higher with at least 4 GB of RAM (NO Mac, Chromebook, Tablet, or Smartphone)
• Minimum processor speed of 2.0 GHz with dual-core processing and at least 4 Logical Processor Core
• At least 1GB hard drive space free on C: drive for company applications
• High-Speed Internet – minimum download speed of 15 Mbps and a minimum upload speed of 5 Mbps
• Ability to connect directly to the internet service provider modem with an Ethernet cable (WIFI is not acceptable)
• A dedicated workspace in your home that is free of background noise and distractions
• HD WebCam for training and meetings
• USB Headset with a microphone

If you are looking for stable, long-term employment, please apply to join our team!

Defrilex Solutions is looking for a Resource Planning Analyst. The role of the Resource Planning Analyst within a contact center is to ensure that the right people are in the right place at the right time. This position allows you to work from the comfort of your own home!

What We Offer:

• Competitive Salary
• Excellent work environment
• Opportunity for advancement
• Biweekly payments
• Management that cares about your personal and professional development
• Contests and bonuses to add extra money to your paycheck, and awesome prizes
• Paid Vacation
• Depending on where you live, you may qualify for health benefits and more
• Depending on your residence, you must be willing to submit/pass a background check

Responsibilities:

• Produce long- and short-term forecasts of call demands and volumes
• Produce and update schedules for contact center employees so that they know where they need to be, and at what time
• Coordinate real-time activities to ensure appropriate Agent coverage
• Produce reports to show overall contact center performance
• Manage direct reports
• Conduct daily, weekly, and monthly planning meetings with operational leaders
• Keep everybody up to date with any upcoming plans, challenges, or risks to service levels
• Perform virtual visits to ensure that people are in the right place and doing what they are meant to be doing

Scheduling Requirements:

We are looking for people who are willing to work mornings, evenings, and/or nights. Many shifts are available! Flexible Schedules.

Job Requirements:

• A background in customer service and contact centers is desired
• Experience with Excel or a workforce planning tool, and good administration skills
• An awareness of potential causes and impacts on day-to-day service levels
• Good stakeholder management skills to ensure effective planning is delivered correctly

Work From Home:

As this is a remote, work-from-home position, here are the system requirements:

• An Intel or AMD PC/laptop running Windows 10 or higher with at least 4 GB of RAM (NO Mac, Chromebook, Tablet, or Smartphone)
• Minimum processor speed of 2.0 GHz with dual-core processing and at least 4 Logical Processor Core
• At least 1GB hard drive space free on C: drive for company applications
• High-Speed Internet – minimum download speed of 15 Mbps and a minimum upload speed of 5 Mbps
• Ability to connect directly to the internet service provider modem with an Ethernet cable (WIFI is not acceptable)
• A dedicated workspace in your home that is free of background noise and distractions
• HD WebCam for training and meetings
• USB Headset with a microphone

If you are looking for stable, long-term employment, please apply to join our team!

Defrilex Solutions is looking for Team Leaders. A Team Leader has the responsibility of managing a team of Contact Center Agents. This position allows you to work from the comfort of your own home!

What We Offer:

• Competitive Salary
• Excellent work environment
• Opportunity for advancement
• Biweekly payments
• Management that cares about your personal and professional development
• Contests and bonuses to add extra money to your paycheck, and awesome prizes
• Paid Vacation
• Depending on where you live, you may qualify for health benefits and more
• Depending on your residence, you must be willing to submit/pass a background check

Responsibilities:

• Make sure that your team knows what their objectives are for the day
• Call listening and giving feedback to Agents on how they can improve
• Taking call escalations and overseeing your team to help Agents when needed
• Ongoing coaching and development of your team
• Monitoring and driving individual and team performance, usually against a set of key performance indicators (KPIs)
• Preparing reports for your Line Manager on performance against these KPIs
• Ongoing motivation of your team to ensure a positive mindset and customer-focused attitude
• Identifying and addressing any people issues, and being a pillar of support for your team members

Scheduling Requirements:

We are looking for people who are willing to work mornings, evenings, and/or nights. Many shifts are available! Flexible Schedules.

Job Requirements:

• Management experience in a contact center environment
• Good interpersonal skills to motivate Agents and provide constructive feedback
• Be accountable and responsible for your team’s performance
• Be organized and numbers-driven to manage your team's performance and provide reports to management
• Good understanding of basic HR guidelines

Work From Home:

As this is a remote, work-from-home position, here are the system requirements:

• An Intel or AMD PC/laptop running Windows 10 or higher with at least 4 GB of RAM (NO Mac, Chromebook, Tablet, or Smartphone)
• Minimum processor speed of 2.0 GHz with dual-core processing and at least 4 Logical Processor Core
• At least 1GB hard drive space free on C: drive for company applications
• High-Speed Internet – minimum download speed of 15 Mbps and a minimum upload speed of 5 Mbps
• Ability to connect directly to the internet service provider modem with an Ethernet cable (WIFI is not acceptable)
• A dedicated workspace in your home that is free of background noise and distractions
• HD WebCam for training and meetings
• USB Headset with a microphone

If you are looking for stable, long-term employment, please apply to join our team!

We are looking for a dynamic call center trainer to join Defrilex Solutions. In this role, you’ll be responsible for scheduling and conducting training sessions for both new and experienced call center agents, managing the training budget, and supporting employees to keep productivity up.

To ensure success as a call center trainer, you should have excellent knowledge of call center procedures and expertise in quality assurance. Ultimately, a top-notch call center trainer should be a friendly, approachable individual with effective teaching and communication skills. This position allows you to work from the comfort of your own home!

What We Offer:

• Competitive Salary
• Excellent work environment
• Opportunity for advancement
• Biweekly payments
• Management that cares about your personal and professional development
• Contests and bonuses to add extra money to your paycheck, and awesome prizes
• Paid Vacation
• Depending on where you live, you may qualify for health benefits and more
• Depending on your residence, you must be willing to submit/pass a background check

Responsibilities:

• Developing contact centers’ education materials, such as digital presentations, how-to manuals, and instructional videos
• Preparing procedures and policies regarding sales techniques and appropriate agent conduct
• Scheduling and conducting training sessions on various call center topics to prepare and support new employees
• Training experienced employees on new or updated contact center procedures to improve their performance
• Observing the daily operations of contact center employees and identifying any areas of improvement
• Liaising with team leaders and managers to conduct on-the-job coaching
• Measuring the effectiveness of training sessions and preparing individual or team progress reports
• Creating and managing the training budget
• Ensuring employees keep up their productivity and maintain high levels of customer satisfaction

Scheduling Requirements:

We are looking for people who are willing to work mornings, evenings, and/or nights. Many shifts are available! Flexible Schedules.

Job Requirements:

• A bachelor’s degree in human resources, or a related field
• Additional certification in business leadership, eLearning software, or adult education and training is preferred
• At least 4 years of experience working as a call center trainer or team leader
• Familiarity with learning management systems, such as Google Classroom, Blackboard, and Schoology
• Excellent knowledge of sales techniques and customer service best practices
• Strong teaching abilities and mentoring skills
• Good communication, interpersonal, and conflict resolution skills
• Ability to provide leadership to personnel in a fast-paced and stressful work environment

Work From Home:

As this is a remote, work-from-home position, here are the system requirements:

• An Intel or AMD PC/laptop running Windows 10 or higher with at least 4 GB of RAM (NO Mac, Chromebook, Tablet, or Smartphone)
• Minimum processor speed of 2.0 GHz with dual-core processing and at least 4 Logical Processor Core
• At least 1GB hard drive space free on C: drive for company applications
• High-Speed Internet – minimum download speed of 15 Mbps and a minimum upload speed of 5 Mbps
• Ability to connect directly to the internet service provider modem with an Ethernet cable (WIFI is not acceptable)
• A dedicated workspace in your home that is free of background noise and distractions
• HD WebCam for training and meetings
• USB Headset with a microphone

If you are looking for stable, long-term employment, please apply to join our team!

Defrilex Language Services, established in 2015, strives to enable seamless cross-cultural communication and bridge language gaps. Through innovative technology and solutions, we connect individuals worldwide, transcending geographical and time limitations. As a leading provider of interpretation and translation services, our comprehensive offerings encompass over 300 languages and cater to both remote and on-site needs. With a highly skilled team and an extensive network of 20,000+ contract interpreters, we proudly serve over 2,000 clients, delivering exceptional language services that foster understanding and meaningful connections in our globalized world.

Although there may not be a current need for your specific language combination, we recognize the ever-changing nature of our industry. Rest assured, we will keep your resume on file. If there is a future requirement for your language pair and skills, our dedicated recruiters will review your application and reach out to you.

Qualifications:

• Language Proficiency: Native speaker of the target language with an exceptional understanding of English. Fluency in additional languages is a distinct advantage.
• Writing Skills: Exemplary writing skills in the target language, showcasing mastery of grammar, vocabulary, and stylistic nuances.
• Education: Possession of a linguistic degree or equivalent educational qualification, complemented by substantial experience in the translation field.
• CAT Tools Proficiency: Proficient in working with computer-assisted translation (CAT) tools, preferably with expertise in utilizing tools such as Wordbee, Across, Lilt. Willingness to learn and adapt to new tools is essential.
• Adherence to Guidelines: Demonstrated ability to meticulously follow project and client guidelines, ensuring adherence to stringent quality standards and maintaining consistency throughout translations.

Benefits:

• Technical Training: Access to advanced technical training resources to refine and enhance your translation skills, as well as deepen your proficiency in working with CAT tools.
• Personal and Professional Growth: Opportunity for continuous personal and professional development within the translation field, fostering growth and expertise through targeted learning initiatives and exposure to seasoned industry professionals.
• Competitive Compensation: Competitive rates commensurate with your exceptional skills, expertise, and the complexity of each translation project.
• Timely Remuneration: Assured regular payment for completed translation assignments, ensuring a reliable and transparent payment process.
• Remote Work Flexibility: Enjoy the freedom and flexibility of working remotely from the comfort of your own home or any location of your choice. This remote position allows you to work from anywhere in the world, leveraging cutting-edge business intelligence technologies.

As a Freelance Translator at Defrilex Languages Services, your role will contribute to seamless communication and accurate cross-cultural understanding. By collaborating closely with Project Managers and Quality Managers, you will ensure the delivery of high-quality translations that meet the unique requirements of our esteemed clients.

If you possess the specified language proficiency, exceptional writing skills, appropriate educational background, and are willing to adapt to or have experience with CAT tools, we encourage you to apply for this freelance position. Defrilex Languages Services offers a remote work environment, competitive compensation, prompt payment, and unparalleled opportunities for personal and professional growth within the translation industry.

Click here to access the comprehensive list of languages we are currently hiring for.

At Defrilex, we prioritize diversity and inclusivity, recognizing the positive impact they have on our work environment. We are dedicated to offering equal employment opportunities to all qualified applicants, basing our hiring decisions solely on individual merit and qualifications. We firmly oppose discrimination based on race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other protected characteristic. We highly value and celebrate the distinctive perspectives, backgrounds, and experiences that each team member brings, enriching our collective work as a result.

Defrilex Language Services, established in 2015, strives to enable seamless cross-cultural communication and bridge language gaps. Through innovative technology and solutions, we connect individuals worldwide, transcending geographical and time limitations. As a leading provider of interpretation and translation services, our comprehensive offerings encompass over 300 languages and cater to both remote and on-site needs. With a highly skilled team and an extensive network of 20,000+ contract interpreters, we proudly serve over 2,000 clients, delivering exceptional language services that foster understanding and meaningful connections in our globalized world.

Although there may not be a current need for your specific language combination, we recognize the ever-changing nature of our industry. Rest assured, we will keep your resume on file. If there is a future requirement for your language pair and skills, our dedicated recruiters will review your application and reach out to you.

Required Qualifications:

• Completion of Defrilex’s online medical terminology assessment with a passing score.
• Third-party oral test for medical interpretation with a language rating of “technical proficiency” (3 or higher on the nationally recognized ILR scale).
• Successful completion of a mock oral interpretation session, meeting 28 quality standards, and achieving a passing score.
• Full background check and security screening.
• Signed commitment to confidentiality, adherence to ethics, and HIPAA compliance.

Preferred Qualifications:

• 1-3+ years of professional interpreting experience in the relevant field (e.g., medical, legal, business, etc.).
• Certification or accreditation in interpreting from a recognized institution or professional organization (e.g., ATA, RID, CCHI, NBCMI, etc.).
• Proficiency in multiple languages, with a focus on high-demand languages.
• In-depth knowledge of industry-specific terminology and protocols.
• Familiarity with relevant interpreting tools and technologies (e.g., interpreting software, video remote interpreting platforms, etc.).
• Excellent communication skills, both verbal and written, in all working languages.
• Strong cultural competency and sensitivity to diverse backgrounds and customs.
• Ability to work under pressure in fast-paced and demanding environments.
• Flexibility and adaptability to different interpreting settings (e.g., conferences, legal proceedings, medical consultations, etc.).
• Commitment to ongoing professional development and staying updated with industry trends and best practices.

Defrilex’s Evaluation Process Aligns with the Interpreting Standards Set By:

• National Council on Interpreting in Health Care (NCIHC)
• Chartered Institute of Linguists (CIOL)
• Institute of Translation and Interpreting (ITI)
• International Medical Interpreters Association (IMIA)
• National Board of Certification for Medical Interpreters (NBCMI)

Click here to access the comprehensive list of languages we are currently hiring for.

At Defrilex, we prioritize diversity and inclusivity, recognizing the positive impact they have on our work environment. We are dedicated to offering equal employment opportunities to all qualified applicants, basing our hiring decisions solely on individual merit and qualifications. We firmly oppose discrimination based on race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other protected characteristic. We highly value and celebrate the distinctive perspectives, backgrounds, and experiences that each team member brings, enriching our collective work as a result.